Reborn: I'll Never Fail My Childhood Sweetheart Again-Chapter 340 - 139: Summer Solstice Approaches, Su Zelin’s 18th Birthday (Part 2)
The reborn loafer didn’t want to strive as hard as in his previous life, so he extended an olive branch to Brother Xiao Yang earlier.
To him, Brother Xiao Yang’s role was somewhat like that of a male version of Luo Xi in the business world, both being excellent choices to help him escape the shackles of errands and comfortably become a hands-off shopkeeper.
"Brother Xiao Yang, as long as it’s not class time, you can come over anytime. I’m at the store right now."
Su Zelin chuckled.
"How about I come over later today instead of picking another day?"
Brother Xiao Yang disliked procrastinating; once he decided on something, he wouldn’t dilly-dally. "Tomorrow, tomorrow, tomorrow will have so many tomorrows."
This was also his principle of conduct.
Just like Su Zelin, an outstanding business elite, he always possessed many obvious good habits and styles. Whether in thought or action, he was always one step ahead of others.
"Alright, I’ll have the tea ready and await your grand arrival, Brother Xiao Yang!"
Su Zelin readily agreed.
"Let’s have a good talk when we meet later."
"OK, see you later!"
...
Half an hour later, Brother Xiao Yang appeared at New Era.
By this time, Su Zelin had already prepared tea in the manager’s office, waiting.
The employee, who had been instructed earlier, led Brother Xiao Yang in.
"Please have a seat, Brother Xiao Yang!"
Su Zelin pointed to the seat opposite him.
Brother Xiao Yang sat down, took a sip of tea, and casually asked, "Where’s President Kang?"
"He’s over at Zhejiang University. New Era is about to open a branch there. A new premises is already built and is being renovated, so during this period, he should be quite busy over there."
The light words from Su Zelin dropped like a bomb, sending a shock through Brother Xiao Yang.
This college student not only had a great ambition but also moved with incredible speed!
It’s been just a few months, and they’re opening a branch in a bigger market.
It seems the profits from the college’s store are very impressive, even unexpectedly high!
Moreover, opening a small shop near Zhejiang University is easy; such a large-scale store requires strong connections, and he managed to pull it off.
Brother Xiao Yang couldn’t help but admire this college student’s skills.
Last September, when Su Zelin came to his computer store to get a computer, he casually mentioned collaborating if there’s an opportunity. At the time, he didn’t take it seriously, and now he realized how rash he was.
I’ve encountered a great talent!
Su Zelin didn’t say much more and, while drinking kung fu tea with Brother Xiao Yang, casually exchanged business insights, quickly giving Brother Xiao Yang a deeper understanding of him.
The first time he came to his computer store, the college student had already shown a unique long-term vision for the entire digital market.
This time, he talked about how to run a business and the path of business development.
From management, they talked about services, from services to the team, and from the team to the system,
Yang Fen and Su Zelin found themselves hitting it off more and more, with their concepts aligned on many matters.
Take services, for example, something Su Zelin also valued, directly reflected in his digital store.
New Era took customer service to an astonishing level.
Pre-sales, you could experience for free; even if you just come to play around and leave every day, it’s fine. Employees always greet with "Welcome" when you enter, and "See you next time" when you leave.
Home delivery is a given. Even if your computer’s system crashes for any reason, one call to New Era, and someone will come to install it for free. If there’s a hardware issue or any other problems, just a call, and an employee will come to take it back for testing and repair.
The customers truly received god-like treatment, one of the reasons why New Era’s reputation and popularity soared in just a few months.
These were things Yang Fen admitted he couldn’t achieve, due to objective constraints.
His store in the computer mall was too small; even if he had money, there wasn’t enough space to set up dozens of experience machines.
Secondly, New Era’s customers were almost entirely students and staff from the campus. If a computer had any issues, sending someone to pick it up wouldn’t take much time, and there were plenty of part-time student employees, ensuring no shortage of manpower.
His store had far fewer staff, with customers scattered citywide, some being quite distant, making it impossible to provide on-site services frequently, so offering customer service consultations was his limit.
If a customer’s computer had an issue, they’d have to bring it back to his store for testing and repair themselves.
Financial Institute’s market was small, vastly different from the computer mall.
However, as the saying goes, everything has two sides.
At the Financial Institute, you could run a 200+ square meter experience store; could you do that in the computer mall? No!
New Era indeed had difficulty attracting customers outside the campus, which also made after-sales service convenient, even reaching an extreme level of attentiveness. Could the computer mall do that? No!
Lastly, New Era held a monopoly at the Financial Institute, needless to say. The computer mall had not a hundred, but seventy or eighty stores, and several similar computer malls existed throughout Lin’an.
The cake might be big, but with so many people sharing it, everyone only got a small piece.
Even if the cake isn’t big, one person alone might eat well!
Besides services, Brother Xiao Yang also endorsed team management.
New Era’s team was highly disciplined, even though most were university students working part-time. Yet, everyone stood straight, always wearing a proper smile, never showing impatience, indicating good training.
