The Enhanced Doctor-Chapter 628: Director Xia is very satisfied.

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"Alright, we have time for about two more questions. Seventh row, sixth student from the right," Liu Banxia said after the applause subsided.

"Teacher Liu, I saw an interview of yours before. You once mentioned that doctor-patient relationships are often strained. How do you handle such situations? I feel this will be a crucial issue we will encounter during our internships and future work," the student asked, standing up.

"That's a good question. Although it's unrelated to the internship content, it could be helpful for your future work," Liu Banxia nodded. "That's a broad question, almost enough to take up the time for both remaining questions. Xu Yino, how would you handle such a situation?"

Xu Yino was startled but still picked up the microphone. "When endurance reaches its limit, there's no need to endure further."

"That's a terrible answer; you'll set a bad example for the younger ones. Liu Yiqing, you answer," Liu Banxia said, looking at her helplessly.

Xu Yino didn't care at all. They asked you, so why are you asking me to answer?

"I would patiently explain, trying my best to help the patient or their family understand," Liu Yiqing said.

"That's one answer. What about you two? Xu Yino, the troublemaker, doesn't need to respond," Liu Banxia asked.

The students in the audience laughed. This unconventional Teacher Liu seemed quite amusing.

Su Wenhao and Li Hao shook their heads. In fact, they had the same thought: all they could do was patiently explain.

Liu Banxia nodded. "I'm still quite pleased that, aside from our troublemaker, the question has been answered to the point. As medical personnel, when we encounter patients or their family members who don't understand, all we can do is patiently explain."

"There's no other way. Saying even one word too many can exacerbate the conflict. It might cause unnecessary trouble and even lead to complaints against you. This will affect your salary and bonuses. That's the key point, so pay attention to it."

"But don't assume Xu Yino is just joking. She has merely stated the other potential outcome in advance." 𝐟𝕣𝗲𝕖𝕨𝗲𝐛𝗻𝗼𝐯𝗲𝚕.𝗰𝚘𝐦

"In the past couple of years, the state's stringent crackdown on 'medical disturbances' has made many people more restrained. However, being curbed doesn't mean such incidents have completely disappeared."

"Often, we don't truly look at the issue of 'medical disturbances' properly. Because the moment we hear or see it, we've already formed a judgment in our minds."

"'They're our enemies, here to bully us poor doctors. We work so hard, only to be treated this way. Is it worth it?'"

"Let's not consider whether it's worth it for now. Next, I want to ask everyone: why were these 'medical disturbances' so rampant for a certain period? Was it simply because some people wanted to extort some money from hospitals?"

"An old saying goes, 'Flies don't bite uncracked eggs.' It's precisely because hospitals have shortcomings in certain areas—misdiagnoses, operational errors, negligence, oversights—that harm patients, leading to doctor-patient disputes."

"We can't paint everything with the same brush. Cutting corners doesn't just happen in private hospitals; it occurs in public hospitals too. In fact, it can sometimes be even more egregious in public hospitals."

"Not long ago, I treated a patient with an ectopic pregnancy that led to a ruptured fallopian tube. Her husband inquired at the original hospital. Their response was that intestinal blockage had prevented them from noticing it."

"In my opinion, this was entirely avoidable. Such a medical incident was caused by carelessness during work."

"In our future work, we will encounter many issues communicating with patients or their families. The first thing we must do, I believe, is to possess 'virtue.' With medical ethics, we can then have a clear conscience."

"We cannot become perfunctory with later patients just because we're tired after seeing many patients all day. People come here, spend money for treatment; we must provide competent service."

"This is a difficult state to achieve; at least, I haven't reached it yet. When I'm extremely tired, my mental acuity declines significantly, and patients can directly sense this."

"I suppose everyone likes to ask me this question partly because I often end up in confrontations with patients or their families. But I can say this with a clear conscience: I never start these fights. It's always the patient's family members who are truly causing trouble and often make the first move."

"I dare to be firm because my conscience is clear, and I can withstand any investigation. When you treat every patient seriously and responsibly, you've already avoided many potential medical disputes."

"Some are truly unavoidable, but if they aren't caused by our own subjective errors, then even if they escalate into disputes, there's no need to worry excessively."

"I've said it before: we medical personnel have one foot in the hospital and the other in court. This isn't an exaggeration; it's because the work we do is genuinely high-risk."

"One of my patients had an aPTT that was seven seconds higher than normal pre-surgery. Since this was within a reasonable range, I didn't flag it. Post-surgery, the patient showed symptoms of excessive bleeding. Further tests then revealed hemophilia."

"Procedurally, I made no errors. Yet, the case still weighs on my mind: could it have been avoided?"

"The answer is no; it was fundamentally unpreventable. Pre-operative inquiries were made, and pre-operative examinations were conducted. There was nothing noteworthy."

"If any of you genuinely encounter such a case in the future, don't blame yourselves. The human body is truly wondrous and unpredictable, and we are, after all, just ordinary doctors."

"After all that, the truth is, there's no standardized answer when dealing with particularly difficult patients and their families."

"As long as your conscience is clear, you'll naturally have the confidence to stand firm. However, this doesn't mean you should be headstrong and rush in blindly; that's just foolish. Our first priority must be to protect ourselves from harm."

"The work we do is ordinary, but our presence might one day rescue a patient and save a life."

"Alright, time is almost up. That's all I can say for today. I hope there will be opportunities to discuss cases with everyone together in the future. Thank you all."

After speaking, Liu Banxia gave a deep bow.

The students in the audience stood up and applauded in unison.

The Liu Banxia they saw today showed them a side they had never witnessed before. Many of them had believed that graduation would automatically lead to a good job and a decent salary.

Now they understood that the world outside was truly harsh. A single misstep, and one could be swallowed whole.

"Dr. Liu, that was an excellent lecture. I truly hope you can come and give more talks like this when you have time," Director Xia said appreciatively.

"I wouldn't dare. Eventually, it would just be the same issues over and over. If there were more questions, I'd probably start talking nonsense and say many things I shouldn't," Liu Banxia said.

"How could that be? When you say certain things, they listen. But if we say them, they often treat it as idle talk," Director Xia said.

"These students nowadays are genuinely becoming harder to teach. They are all very smart and have their own views on many things. When our values don't gain their recognition, conflicts arise."

"They've studied diligently for so many years. I truly hope they don't let the knowledge they've acquired go to waste. My hope is for them to achieve something with what they've learned and put it to good use in the future."

"Moreover, I believe that after this interactive lecture, many will seriously consider interning at the Second Affiliated Hospital. This will probably make other hospitals anxious, which I'm quite happy to see."

"Haha, coming to our place would genuinely be tough on them," Liu Banxia said with a laugh.

"Actually, I've even thought that for residency or intern training, just doing a superficial job would suffice. If someone wants to learn, teach them more. If their heart isn't in it, teaching them is useless."

"But our director doesn't think so. His idea is that as long as they come, they must possess the necessary skills when they leave."

"This has to be implemented from the top down. So, the interns in the first batch of the teaching and training reform will definitely have it tougher than Xu Yino and her cohort."

"I spent most of my time 'playing around' with Xu Yino's group, and it tormented them greatly. As for the upcoming interns, apart from teaching some surgical procedures, most other matters will be left for them to handle."

"After a year of suffering, they finally have people they can boss around. They'll definitely make the most of it. I can somewhat imagine it; it'll be quite amusing."

This made Director Xia chuckle; he was indeed very pleased.

Good teaching and training work impacts the quality of medical school graduates. If every training base can handle it seriously, rather than just going through the motions, the medical school itself will be the biggest beneficiary.

Otherwise, he wouldn't have gone to such lengths to help Liu Banxia arrange tonight's lecture. It wasn't as simple as just doing someone a favor when they called.

Even if it's the medical school's affiliated hospital, they are two completely different systems with only a small area of overlap.

He felt this matter could really be pushed forward. If a teaching and training base was conscientious, he would recommend good prospects there. Consequently, all the other bases would get anxious and would have to become serious as well.

Of course, this was just his own wishful thinking. After so many years, many aspects of teaching and training still remained mere formalities.

This wasn't just about training for the top-performing students but for all medical students. The final year of internship is truly critical; it could even change the course of many lives.

At the very least, Xu Yino's rapid growth had already exceeded his expectations.