My Medical Skills Give Me Experience Points-Chapter 97 - 86: Must Be a Game, Must Win-Win. Return

Shangguan Yan realized that even his biggest backer could no longer protect him. After remaining silent for a good three or four minutes, he also knew that the matter was settled. Standing up, his gaze first turned to Vice Dean Bai, "Thank you Dean Bai for everything you've done for me, for the trouble I've caused you."

After saying this, he bowed deeply.

Then, his gaze shifted to a middle-aged man sitting to the right of Vice Dean Bai.

This person had not spoken at all from the beginning to the end.

But the awe-inspiring authority he emanated made it seem as though he was on an equal footing with Vice Dean Bai.

Others looked at him with considerable respect as well.

"Director Chai, thank you for your continuous cultivation and care for me, and thank you for taking precious time to accompany me to the headquarters to deal with this matter. I have disappointed you and failed to meet your expectations. Please find someone else to lead the gastroenterology department! I'm sorry!"

He bowed deeply to the ground.

It took him two or three seconds before he straightened up again.

A man at the brink of death speaks kind words.

Seeing this scene, many in the audience were somewhat moved.

Shangguan Yan had prepared himself for complete disgrace.

First, there was the misdiagnosis during the emergency rescue. Second, not only was there a misdiagnosis, but he also broke the child's ribs in three places. Third, after causing trouble, he failed to come forward to apologize and bravely admit his mistakes in a timely manner.

After the incident was exposed by the media, industry insiders wouldn't think much of it.

But the ordinary public, not understanding medicine, would only think that this doctor was unreliable, morally questionable, and lacking responsibility.

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Such a person, standing as the figurehead of a hospital department, would definitely receive a barrage of criticism.

The number of patients seeking his services would certainly be very few.

"Sigh, to see a key talent fall because of a small accident, it really pains the heart. Had I made you stand up and take responsibility right after the incident, it would not have escalated to this point. This is a painful lesson."

Director Chai's status was definitely not low.

He looked at Shangguan Yan and sighed deeply.

"The family backgrounds of the parties involved are not insignificant, and our Public Relations Crisis Department has done our utmost, but to little effect. We've even achieved the opposite result; offering a proactive apology and calming the family's anger seems to be the best choice now for settling the situation."

The woman sitting next to Director Chai was in her thirties; she wore delicate makeup, was tall, and very beautiful.

Bigger hospitals experience various kinds of crises. Such as patient disputes, sudden accidents, exposure of a doctor taking kickbacks from pharmaceutical representatives, or leaders and chief physicians engaging in unspoken rules with female subordinates, and so on.

Any one of these incidents making the news could cause extremely adverse effects.

At such times, the Public Relations Crisis Department is required to step in and 'put out the fire'.

Large hospitals are generally not afraid of commotions caused by the ordinary people, but when faced with strongly-backed families or patients, even hospitals have times when they cannot tough it out.

In situations where they are in the wrong, they often choose to compromise.

Shangguan Yan nodded to the woman, "Thank you all for everything you've done for me, from now on I will bear the burden myself!"

When there was no turning back, he actually let go.

He took up the responsibility he ought to have.

His honor and reputation could be ruined in an instant, and he put aside all the worries about his future, all the concerns that had been plaguing his mind.

His gaze slowly moved to Zhou Can, his expression very complex.

Who could have imagined that the inconspicuous young man standing in front of him on the subway would be so capable? Not only did he make the correct diagnosis during the child's rescue and successfully save the child.

But he also withstood the pressure from Vice Dean Bai and the hospital leaders, ultimately forcing Vice Dean Bai to make concessions.

"Dr. Zhou, for causing you, a true lifesaving hero, such wrong and even forcing you to take the blame for me, it was because I overthought things and was swayed by selfish motives, wanting a vain reputation, that I took a series of actions that harmed you. I sincerely apologize. I'm sorry."

He walked in front of Zhou Can and bowed deeply to show his utmost sincerity in his apology.

At this point, Zhou Can felt completely vindicated.

He was satisfied with the outcome.

Zhou Can helped Shangguan Yan upright, showing a magnanimous spirit.

"Nobody is perfect; we all make mistakes. For Dr. Shangguan to fully recognize his own and bravely take responsibility is commendable indeed. Frankly speaking, if it were me, I might not have had the courage!"

Zhou Can's last self-deprecating remark eased the atmosphere a lot.

Many people even revealed knowing smiles.

His status as the party involved was not high, but his attitude could determine whether the resolution of this dispute would be satisfactory.

"Thank you! Thank you for forgiving me! Thank you for leaving me with my last shred of dignity!"

Shangguan Yan shook his hand, his gratitude overflowing.

A conflict resolved.

First, it was the resolution of the interest conflict. Then both parties had the possibility of shaking hands and making peace.

Zhou Can's magnanimity and Shangguan Yan's sudden repentance turned hostility into peace.

"I'm going to find the family now, goodbye to you all! Hoping for a better outcome!"

Having unburdened himself, Shangguan Yan's mindset became much more optimistic.

"Wait!"

Zhou Can called out to him.

Everyone's gaze once again turned to Zhou Can, wondering what he was going to do.

"Is there something else, Dr. Zhou?" Shangguan Yan turned back to look at him.

"I might have a slightly better solution. My ideas may not be mature, but let me share them and ask the leaders to help deliberate together."

At Zhou Can's words, everyone showed surprised expressions.