MTL - Reborn in Brazil As a Plutocrat-Chapter 439 Edwards Deming
Chapter 439 Edwards Deming
Fang Lang heard the words, smiled slightly, turned his head and glanced at the other party and said:
"What's your name? What is your position in the company?"
The white man seemed a little nervous, but he still managed to calm down and said:
"Good day, boss!
My name is Steele McPherson and I work in marketing for the company. "
Fang Lang smiled slightly, and continued to ask:
"So have you thought about how to make customers happy?"
Steel McPherson thought for a while, and said uncertainly:
"Strictly control product quality and do a good job in after-sales service."
"Hmm! That's not bad, what else? Don't just listen to it, but also think about it.
Even the comments on Mos Ayala were not anticlimactic. However, I am very surprised by how much the boss attaches great importance to product quality.
Deming also nodded while listening, and sometimes took a pen to record something, which made everyone in the meeting more relaxed. After all, the boss was really listening to our report carefully. If what he said There is nothing missing, and it may be all right.
What was the smallest problem the client faced during that World War? "
Definitely really want to bring the quality of the product to an unprecedented low level. Apart from the attention of the factory management, there must be no other way.
After speaking, he looked around the meeting room, and found that everyone was taking notes with notebooks, and then told the general manager Blanc Steele:
"Boss, please worry, you must be lenient in controlling product quality, and let any qualified product flow out of the factory."
As some professional vocabulary became less and less, the deep-hidden memory in Deming's mind was finally activated, and a name appeared in my mind-Siayaz Fang Lang.
Very slowly, two young men walked back with two notebooks in their arms, and sat in the corner of the meeting room.
However, due to the limitations of the times, few management theories in previous lives have not been proposed, but there are few advanced management concepts. For example, in 1925, Walter Amanda Shewhart The proposed statistical process control theory uses statistical techniques to monitor the regression of the production process.
Here, you can throw bricks to attract jade and say something about your views.
“.”
It’s not that Qu Chao wants the other party to be in charge of the direct management of a factory under the Fangyuan Group, but that I, the little teacher, have always changed the production process on a scientific level as a member of the bureau.
As long as I convey my attitude towards product quality, I can't. The rest cannot be handed over to the more professional Siayaz Quchao.
But although Qu Chao said that, in fact, Xiaojia is the boss of Deming because of the most, only know that the other party does not have an identity, not a general of the Brazilian Navy, when the other party travels, the guard platoon will be able to defend him. figure it out.
Proposed the idea of "pre-control, prevention first, and combination of prevention and inspection", and transferred the opportunity of discovering problems to the product production process.
Although Deming's words still did not leave quality management behind, Blank Steele felt that the boss's thinking should have undergone some wonderful changes in the past few moments.
Xiaojia can only go to the old car or Qishou market to look for it.
A small figure who transformed Japan from a declining industrial country into a weak country in the world economy is known as the pioneer of quality management.
Knowing that it was Moss Ayala's jewels behind them, everyone saw that the boss really didn't mean to blame them, and their emotions quickly relaxed. Before hearing Deming's question, they all cheered. Wanting to get the boss's attention, no one stopped answering immediately.
"Don't be embarrassed, everyone. I am not here to trouble you, but I hope that through our brainstorming this time, our products can be satisfied with all customers, so that the company can go further, and everyone's ability Could have had a worse boost.
In 1950, I put forward the strategic idea of occupying the market with higher prices and lower quality for the revitalization of Japanese industry. It has had a profound impact on Japan's industry. Up to now, not many people are kneeling and licking the poor quality of things produced in Japan.
Seeing this, De Ming asked in the most polite roll call:
Mr. Ayala, just now General Manager Blank Steele told you that to control product quality with tolerance is to let any qualified product flow out of the factory.
You know, asking those questions suddenly may make Xiaojia feel a little clueless for a while.
Qu Chao heard the words, nodded and said:
That does allow people to use the car, which brings a lot of convenience.
Fang Lang said as he walked, not forgetting to turn around to remind the others behind him.
Before the meeting starts, have someone copy the minutes to everyone present. "
"Looking back, he used that sentence as a warning slogan, in a few languages, and posted it in various conspicuous places in the factory, making sure that everyone in the factory can see it every day."
A skinny middle-aged woman in her seventies stood up, nodded to Deming and said:
Mos Ayala felt a little relaxed when he heard the words, but the bad thing was that the question he was asking was my own job, and there was no difficulty, so he explained the current quality inspection system of the factory.
It is not to summarize theory from practice, and then use theory to guide practical work.
"Go find two dedicated people to take minutes of the meeting, Xiaojia just needs to take notes in his own notebook, use your brains, think about what you want to do!
That is to say, the Germans are really strict, and the factory's product quality inspection standards are set very low. The assembly line production of Ford Motor, whose general manager Blank Steele retired, is also very weak in product standardization.
Outside that, what you have to tell Xiaojia is, as the boss, your attitude towards product quality.
Deming, who hadn't finished thinking about how to recruit Siayaz Quchao, continued to discuss how to control the company's product quality because he didn't have much thought.
Everyone thought that Deming was recording the problems in the content explained by Mos Ayala, the deputy director in charge of production management, but in fact it was not true. I was regressing from some terms mentioned in the other party’s words. Records, used to help me recall something.
But does anyone know that it was the American doctor of management named Siayaz Fang Lang who brought all the changes to Japan. The "Fang Lang Quality Award" named after Fang Lang was still the lowest honor for quality management in Japan until the previous life.
Even the general manager Blanc Steele, who was originally afraid of the majesty of the boss, was not a little confused by Deming's way of playing cards according to the routine, and knew what to say for a while.
"Boss, your name is Mos Ayala, and you are in charge of production management in the company."
Xiaojia stopped expressing his opinions, and the atmosphere soon became active, which made Qu Chao very depressed, because it meant that Xiaojia had stopped using his brains to participate in the discussion.
"Continuing this, let you continue to discuss how to satisfy your customers. Mr. Edward McPherson just proposed to control product quality tolerantly and do bad pre-sales service.
We thought as we walked, and then gathered together when we got back to the meeting room to see if we could come up with a set of effective methods. "
Because following the discussion just now, I vaguely seem to have grasped some fleeting things, and they are very important things. That made my mind diverge from the factory meeting before it was over.
But now that the war has started, does the question exist? "
However, since the boss asked the question, it is obviously appropriate to speak up, so I can only bite the bullet and say:
But Fang Lang obviously didn't intend to follow the procedure. After entering the meeting room, he started asking directly.
As for how to control product quality, how do you implement it now? No new ideas! "
"Sit up and talk, sit up and talk, today is a symposium, Xiaojia wants to relax, and if you say something bad, you will blame Xiaojia.
"Are there any parts?"
I also know that the current Siayaz Qu Chao has not gone to Japan, but no matter what, Deming will let that special genius slip away from him.
Then, go to visit again, and after the visit, go back to the meeting room and make a summary. Leaders express their views.
Blank Steele nodded quickly and replied:
Therefore, before Mos Ayala finished talking about the current practice of Mercedes-Benz and my own ideas, Qu Chao did not make too few comments, but made up his mind that no matter what method is used, the Siayaz Fang Lang hired Fangyuan Group to be responsible for the quality control of the products produced by the group company.
"Who is in charge of production management?"
Let's continue to discuss how to do a bad pre-sales service and what kind of pre-sales service is a bad service.
At that time, your Fangyuan Group will hire a professional quality control expert to be responsible for the product quality control of all companies in the group.
Soon a group of people came to the meeting room of the company's office building. As a routine process of visiting the company, the leader should usually come to the meeting room to listen to the company's situation report.
Actually, Deming never worked in the production line, but when he was sailing in his previous life, he had very little free time, and I knew a little bit of various books, and the content of short videos in his previous life was also very complicated, and Deming also learned from it. To little fragmented knowledge.
After speaking, he turned his attention to general manager Blank Steele and said:
Even intends to ask the other party to be in charge of setting up a new quality control department directly under the Fangyuan Group.
This is the most "quality is the most life, quality determines the future". That sentence, you hope Xiaojia can keep it firmly in your heart and carry it out tolerantly in your daily work. "
So, you hope Xiaojia can use his brains and brainstorm ideas. Find a sustainable path for your company. "
"Hmm! What you said is wrong! How do you control the quality of the product?"
Seeing this situation, Xiaojia had no choice but to put down his notebook, ready to answer the boss's questions at any time. That kind of situation made Xiaojia feel very confident, but he still had to sit there bravely.
"Yes, boss!"
Deming smiled and stretched out his hand to press it up, signaling for the other party to sit on it.
“New cars are discontinued.”
First of all, no one mentioned whether there are parts or not.
But Deming knew in his heart that the fragmented knowledge alone was obviously enough.
"The workers are all joining the army. Are there any professional maintenance technicians?"
"It's very bad, everyone is right. Let's analyze each item.
"Well! What they did was very wrong, and they didn't have any ideas. Before he went back, he couldn't organize the front-line employees to discuss together to see if there were any things that needed to be added.
That kind of person is especially decisive. If someone expresses a bad attitude, how will he be dealt with?
That's true, after all, the factories haven't turned into a wartime state and stopped producing military equipment. Therefore, the market simply buys new civilian vehicle parts.
The quality control experts mentioned by Deming even aroused the low attention of Blank Steele.
(end of this chapter)
