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Chapter 721 Competition Among Peers
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... for the kitchen staff and simply established a monthly "Employee of the Month" award for the service floor as well.
They hung a board at the entrance for customers to rate the service. Whoever received good service would give a star, and the person with the most stars by the end of the month would be the star employee, eligible for a bonus.
In addition, there was a complaint book. The rewards and penalties were clear; if someone received too many complaints, their year-end bonus ...
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