Car-hailing Driver: Rewards from Complaints

Yang Chen, an online car-hailing driver, is bound to a “Negative Reviews Reward” system.As long as he does not compromise with unreasonable passengers, he can receive rewards if he receives negative reviews or complaints.Passenger: Driver, I want you to drive the car upstairs for me. My new Hongxing shoes got wet and dirty. Are you going to compensate me?Yang Chen: Miss, this is a car, how can I drive it upstairs?Passenger: I don't care, you have to drive it upstairs. Aren't you an online car-hailing driver supposed to serve passengers? Do you believe I'll give you a negative review?Platform: Dear driver, we regret to inform you that you have received a negative review and have been complained about by the customer.System: “Congratulations, Master, for earning a negative review through your capability, and you are rewarded with 28% ownership of the Peninsula Hotel.”……